Going Live with Online Access to Medical Records

Lisa Harding, Director of Primary Care, talks with Matt Perkins, Business Manager at the Coastal Medical Partnership and Wessex LMCs PM Supporter, about his practice’s experience of going live with online access to medical records.  In particular, Matt describes how they approached:

• preparations to go live;
• communications with patients;
• staff training and awareness raising;
• reviewing vulnerable patients’ access;
• managing the workload.

For more guidance on online access, go to NHS Digital or Wessex LMCs